Shipping Policy

Production Time

All custom rugs are handmade to order. Please note that these typically take 2-4 weeks before being shipped depending on the amount of orders we are working on. 

Each rug is carefully crafted from start to finish and we make sure to give each one the attention to detail that it deserves.

Shipping Within the United States

Since we are located in the United States, TuftedTreasury offers free shipping on all rug orders within the United States. 

Once your rug is shipped, you will be updated with a tracking number via email and/or preferred communication.

Shipping can take anywhere from 2-7 business days depending on your location.

Shipping Internationally

Shipping costs for international orders are calculated at checkout based on your location and size of your order. (Example: For one rug, this can range from $70-$120)

Delivery times can vary depending on customs and carrier processing. Typical times are 6-14 days

*Please Note* Any import duties, taxes, or fees are the buyers responsibility. 

Order Tracking

When your rug is shipped, we will send a confirmation email with your tracking number and a link to follow your package's progress.

Lost or Delayed Orders

If your rug order seems delayed or missing, please reach out to our support at TheTuftedTreasury@gmail.com and include your order number.

We will do our best to quickly help resolve any issues that you may encounter with shipping. 

Questions?

If you have any questions about your order's status or delivery, please feel free to reach out to our support email TheTuftedTreasury@gmail.com or through the "Contact Us" form in the menu section of our store.